Deliveries

We aim to despatch all orders within a few days. Most orders are shipped in boxes by 24 hour courier (remote areas and Highlands take longer), with large orders and specimen plants going on pallets which take a little longer. We have developed a range of strong boxes to ensure that your plants arrive in excellent condition. Complaints are rare but will be dealt with promptly and courteously. Parcel deliveries are by APC and can be left in a secure location, with a neighbour, or at a place of work.

Pallet deliveries are by Palletways network, and will arrive on a large lorry with a tail-lift. The pallet can be moved with a pump truck on smooth surfaces such as tarmac, or block paving, but will need unloading on gravel drives. Good access is required for an 18 tonne lorry, and someone will normally be required to be present to accept delivery. We will phone you to discuss arrangements and agree a delivery day.

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